To return an item please fill out this form completely.
Our Return Policy At Quality Flags, Inc., we generously accept our stock merchandise for exchange or refund up to 30 days from the date of the original shipment. Custom or Made-to-Order items will be considered for exchange up to 10 days from the date of the origninal shipment only on the basis of design or material defect. Items returned for refund are subject to a 20% restocking fee. After 30 days, all sales are considered final. Merchandise will be accepted for exchange or refund provided it is in new condition and in the original packaging. Orders that are refused upon delivery, or marked “refused”, “return to sender”, or “undeliverable” will be subject to restocking fees. Shipping charges are non-refundable and all return shipping charges are customer's responsibility. Please note: State and International Flags with a Pole Sleeve/Hem and stock flags converted for specialized requirements are MADE-TO-ORDER and are NOT RETURNABLE.